Privacy Policy

January 2025

We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data.

Terms we use in this policyWhen we say “coachtrusted”, “we”, “our”, or “us”, we mean coachtrusted A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K, which is the entity responsible for processing your personal data.

When we say “website” or “platform”, we mean all of coachtrusted websites and applications

Third-party websitesOur platform includes links to other websites; however, this does not imply that we endorse those sites. We recommend that you check the privacy policies of these third-party websites, as their methods for collecting, handling, and processing personal data may differ from ours.

As coachtrusted functions as a comprehensive review aggregation platform, we prioritize transparency and open communication. When you submit a review through coachtrusted or when your review is aggregated from various platforms and displayed on coachtrusted, your insights and coachtrusted profile become accessible to all visitors. By viewing your profile, users can see your location and review contributions across multiple platforms, including details about the locations, products, or services you’ve reviewed, along with any photos or videos you’ve shared.

For Coach users responding to reviews about their services or products on coachtrusted, your replies are also visible to our platform's audience. This level of visibility highlights the importance of the information you share within your coachtrusted profile and the username you choose, as these decisions impact your level of anonymity. Our platform aims to create a trustworthy environment where consumers and Coach can interact openly, but it’s crucial to consider the personal and identifiable information you include in your profile and reviews.

Keep in mind that your voice on coachtrusted, amplified by collective feedback from various review platforms, is vital in shaping transparent and informed consumer experiences. Your participation helps others make well-informed decisions, emphasizing the significance of shared experiences in today's interconnected digital landscape.

Personal data refers to any information that can identify an individual. When interacting with coachtrusted—whether by creating a user account, establishing a Coach account on behalf of your Coach, or simply using our services—we may collect and process various types of personal data about you:

  • Contact Information: This includes your name, email address, and any other contact details you provide.
  • Device and Location Data: We collect your IP address, browser specifications (type of browser, browser language, time zone), and geographical location.
  • User Account Details: This consists of your username, password, profile photo, location, and language preferences.
  • Coach Account Data: Information related to your coach account, such as your password, Coach & Mentor Name, domain, and any details you choose to include in your profile, like the services your coach offers.
  • Usage and Interaction Data: This encompasses your coachtrusted search history and your interactions with our platform or emails, including visit duration, features used, and the marketing emails you open.
  • Engagement Metrics: Data on how many people read your review, how many found it “useful,” and your interactions with other reviews.
  • Coach Replies and Report Information: If you reply to a review about your Coach or report a review, we collect data related to these actions, including reasons and dates for reports.
  • Verification Data: Information regarding whether your account or domain is verified, as well as any data submitted during the verification processes for consumers or Coach.
  • Questions to Coach: Any inquiries you make to Coach through our platform, including the details of the question and the Coach's response.
  • Preferences and Communications: Your account preferences, consent statuses, communication records, and metadata, like the timing of emails.
  • Social Network Information: If you link your coachtrusted profile with social media, we collect information based on your social network settings and privacy preferences, which can include your name, email, and profile photo. You can disconnect this link at any time through your coachtrusted account settings.

Sensitive Data: We recommend not sharing sensitive personal data, such as details about your ethnic origin, religious beliefs, or health, to safeguard your privacy and that of others. coachtrusted is committed to ensuring the confidentiality and security of your personal information, using it solely for the purposes outlined here and in our comprehensive privacy policy. For more information on how we manage and protect your personal data, please refer to our full privacy policy.

The personal data coachtrusted processes primarily comes directly from you. This occurs when you create an account with us, engage with our platform by leaving reviews, responding to reviews, or interacting with marketing materials we send. Your interactions, such as how you use our platform or respond to our communications, provide valuable insights into your preferences and help us customize your experience.

There are instances where we receive information about you from third parties. For example, if you choose to register for a coachtrusted account using a social media login, such as Facebook, we automatically receive information to populate your account based on what these services share with us.

Similarly, when a Coach requests us to send you a review invitation, they provide us with your contact details and a reference number, such as an order ID, to facilitate this request. As you navigate our services, we also automatically collect information from your device, including your IP address, geographical location, device and browser type, and how you interact with coachtrusted and our marketing emails. This automatically collected information helps us understand user behavior on our platform, enhance our services, and personalize your experience based on your activity and preferences.

coachtrusted is dedicated to handling your personal data with care and respect, ensuring privacy and security in our data collection and processing practices. For a comprehensive understanding of how we manage and protect your personal information, we encourage you to review our full privacy policy.

Whenever you are invited to submit reviews on coachtrusted, whether prompted by the Coach themselves or through our mediation, it is those Coach that are responsible for managing your personal data in relation to these invitations. For inquiries or actions related to your personal data in these circumstances, you should contact the respective Coach directly, as coachtrusted does not have the authority to address these requests.

For the rest of your personal data associated with our platform activities—such as data provided during account creation, review submissions, or any responses—the stewardship falls under coachtrusted. As the data controller in these cases, we are committed to protecting your privacy, managing your data responsibly, and ensuring compliance with data protection regulations.

Usage of your personal data coachtrusted utilizes your personal data for a multitude of purposes to enhance your experience and ensure the smooth operation of our services. Here’s how we might use your information:

  • To Deliver Our Services: This includes showcasing your reviews, facilitating access to your user account and our platform, or providing access to your Coach Coach account on our website.
  • User Identification: We use your data to recognize you as a registered user each time you log into and return to our platform.
  • Platform and Service Improvement: Your data helps us enhance our website and the services we offer.
  • Customer Support: We respond to your inquiries and provide assistance as needed.
  • Communication: To send you updates and our newsletters, keeping you informed about what’s new.
  • Coach Analysis and Development: We engage in various internal purposes like data analysis, audits, fraud prevention, creating new offerings, refining our services, understanding trends, gauging promotional campaign effectiveness, and broadening our Coach endeavors.
  • Quality and Training: Your data assists us in training our team and ensuring high service quality.
  • Legal Compliance: We may need to use your information to exercise legal rights or meet legal obligations, especially in cases involving legal claims, compliance, regulation, or auditing.

For coachtrusted account holders, we specifically use personal data to:

  • Review Verification: Confirm the authenticity of your contributions.
  • Engagement: Encourage you to provide more feedback and pass messages from reviewed Coach.
  • Moderation: Reach out if your review attracts attention for verification purposes or compliance with our standards.
  • Performance Feedback: Inform you about the reach and usefulness of your reviews to others, or provide feedback on your account or submissions.

General Use: We might also apply your data in other specified manners at the point of collection. Necessity of Processing Your Personal Data:

  • To fulfill our contractual obligations to you or your Coach.
  • To exercise and comply with our legal rights and duties, ensuring our platform operates within legal frameworks.
  • To pursue legitimate interests related to our operations and service delivery, ensuring any processing is necessary and balanced against your rights.
  • To establish, exercise, or defend legal claims, as required.

Where you’ve explicitly agreed to our processing of your personal data, for example through newsletter subscriptions or accepting cookies, you can withdraw this consent at any time. However, we may continue processing if it aligns with other legal bases outlined above. Your Rights: You have the ability to object to our processing methods or request processing limitations. For detailed information on your rights and how to exercise them, please see the designated section below.

At coachtrusted, your personal data is handled with care and transparency, ensuring your experiences on our platform enrich both your journey and that of others seeking genuine reviews. Here's how we approach your data:

  • Your Reviews and Public Profile: Sharing your insights and experiences is at the heart of coachtrusted. When you post a review, your username, location (country), all your reviews, including details about the locations, products, and any photos or videos you've shared, become accessible to others. Your public profile may also show your interactions with other reviews on our platform.
  • Choosing What to Share: Your username, especially if it's your real name, can disclose your identity. We advise careful consideration when deciding what information to share, as the details you provide can affect your anonymity.
  • Social Network Connections: If you link your coachtrusted account with social networks, we'll use certain information from your social profile, like your photo, name, and location, to represent you on our platform. This is subject to the privacy settings you've established on those networks and may influence how users can identify your reviews.
  • Coach Accounts: Creating a Coach account for your Coach on coachtrusted means disclosing your Coach's name, address, domain, and other public profile information. It's important to mindfully choose what information you make public, as it can reflect on your personal data.
  • Sharing with Third Parties: coachtrusted mission extends to amplifying the reach and impact of your reviews. Therefore, we may share your reviews and public profile information with: Search engines like Google and Bing. Coach you've reviewed. Price comparison, shopping guides, and consumer portals. Integration partners like eCommerce platforms. Social networks and similar platforms where your reviews can aid consumer decisions.
  • Review Invitations: If you review a Coach following their invitation, they can match your feedback with their request, enhancing the relevance of your review.
  • Data Verification: We do not share verification documents you provide, but we may share reference numbers or order IDs with Coach, unless requested otherwise. Information shared through our Find Reviewer tool is also disclosed to the Coach you reviewed.
  • Data Processors: coachtrusted collaborates with selected third parties, including data processors who support our platform's technical and operational aspects. These processors act under our directives, safeguarding your information according to our high standards and data protection laws.
  • International Data Transfers: Some data processors or services may operate outside your jurisdiction, potentially under different data protection standards. coachtrusted commits to ensuring your data is protected, regardless of location, through robust security measures and legal safeguards.
  • Legal and Regulatory Disclosures: We may share your data to comply with legal obligations, cooperate with regulatory authorities, enforce our terms, protect our rights and safety, and in corporate transactions like mergers or acquisitions.

Your personal data is a cornerstone of the trust and integrity that define coachtrusted. We're committed to transparency and safeguarding your information, ensuring it serves to enhance the community's trust and decision-making.

coachtrusted is committed to managing your personal data responsibly and respectfully. We retain your information only as long as necessary, depending on the purpose of its collection, legal obligations, contractual requirements, services you've requested, or our legitimate Coach interests. Once the reason for holding your data no longer applies, we either delete or anonymize it, ensuring that you cannot be identified from the remaining information.

Your contributions, such as reviews and any personal data you've shared, are stored for the duration of your active engagement with coachtrusted. This allows us to continuously provide our services. If you choose to close your coachtrusted account, your account details will be deleted, except for a log containing your name, email address, and account deletion date, which we keep for three years. This helps us comply with legal requirements, prevent fraud, and maintain the integrity of our platform.

In some cases, even after account deletion, certain data may need to be retained due to legal requirements or significant legitimate interests, such as ensuring network and information security, complying with legal and regulatory directives, or protecting our Coach interests.

Additionally, data shared with us by Coach for the purpose of sending review invitations on their behalf is kept for three years. This supports our operational integrity, fraud prevention, and legal compliance.

At coachtrusted, your right to manage, inquire about, or request the deletion of your personal data is essential. For more information on how to exercise these rights, please refer to the section below titled 'Your Rights'.

At coachtrusted, safeguarding your personal data is a top priority. We use a combination of organizational, technical, and administrative measures to protect your information within our system. Additionally, we regularly conduct audits to detect and address any potential vulnerabilities. However, it's important to recognize that the internet cannot be completely secured. While we do our best to protect your data, we cannot guarantee the absolute security of any information transmitted to us online. Please note that emails sent through our platform may not be encrypted, so we advise against including sensitive or confidential information in your emails to us. coachtrusted is committed to continuously improving our security practices, and as we make updates, we will keep you informed by revising our policies and procedures to reflect the latest security advancements.

coachtrusted uses cookies and similar technologies to improve, customize, analyze, and advertise our services more effectively. By utilizing a combination of cookies along with technologies like pixels and tracking codes, we collect information in line with the goals outlined in this policy.

What's a cookie? A cookie is a small text file stored on your computer or device via your web browser at the request of the websites you visit or the apps you use. Cookies track things like your preferences and settings, providing us with valuable insights to deliver a smooth and relevant experience. We also use cookies to collect data on tests or potential improvements we're evaluating, tracking how you interact with our services to gauge their success.

Cookies on our website may be set by us, our partners, or independent third parties such as advertisers.

What are pixels? Pixels are tiny, invisible images embedded in a webpage or email. They help us understand how you interact with our services, including marketing emails.

Tracking codes are small pieces of code embedded in a webpage to measure metrics like visits and user engagement. These codes allow us to better understand your interactions with our services, the ads you see, and your overall platform usage.

For more detailed information about the cookies and related technologies used by coachtrusted, please refer to our Cookie Policy.

If you're a coachtrusted user, you can access, modify, download, or delete the important personal data associated with your profile at any time by logging into your account. Within your account settings, you can also adjust your email subscription preferences. You have specific rights concerning the personal data coachtrusted holds about you. However, these rights may be limited if fulfilling your request would reveal personal information about someone else, or if you request the deletion of data that we are legally required to retain or have a significant legitimate interest in keeping. If you have unresolved concerns, you have the right to file a complaint with a data protection authority. For detailed instructions on how to proceed, please consult the Privacy section of our Support Center.

As a coachtrusted user, you can log in to view and download information related to your account, including your reviews. For more details on how to do this, the Privacy section of our Support Center is available. If you have a Coach account on coachtrusted, or if you do not have an account, you can reach out via email to privacy@coachtrusted.com to inquire about your personal data.

If any personal data we hold about you is incorrect, misleading, or has changed, or if you wish to no longer be featured on our platform, you can make corrections, edits, or deletions directly through your coachtrusted user account. Alternatively, you can email requests for corrections or deletions to privacy@coachtrusted.com. Please refer to "How long do we store your personal data?" for more information regarding data deletion.

In addition to the rights mentioned previously regarding your personal data, you also have the right to object to the processing of your personal data and to request restrictions on processing (especially when we do not need to process the data to fulfill a contract or legal obligation, such as for direct marketing purposes). If we've asked for your consent to process your data, you can withdraw this consent at any time. You can withdraw consent using the functionality provided within the relevant product feature or by contacting us (see "Contact us" below). Withdrawing your consent to coachtrusted data processing will not affect any processing that has already taken place.

coachtrusted platform is not designed for individuals under the age of 16, and we do not intentionally collect personal data from children in this age group. If you become aware that a child under 16 has submitted their personal data to us, please contact us using the details provided below.

coachtrusted may update this policy periodically. Changes may be prompted by evolving laws, regulations, industry standards, or adjustments to our services or Coach operations. We will ensure that any updates are posted on this page and recommend that you check our Privacy Policy regularly to stay informed. If any modifications significantly affect your privacy rights, coachtrusted will provide additional notice, such as through email or directly on our platform. By continuing to use our platform or services after the publication or communication of policy changes, you acknowledge and agree to the revised policy.

coachtrusted is committed to providing clarity and transparency regarding this information. If you have any questions about how we handle your personal data or wish to exercise your rights under our policy, please don’t hesitate to contact our Data Protection Officer at privacy@coachtrusted.com. For postal inquiries, our address is: coachtrusted, Ireland. If your concerns remain unresolved after reaching out to us, you have additional options, such as filing a complaint with a data protection supervisory authority, like the Danish Data Protection Agency. You can find more details in the Privacy section of our Support Center. For further information and resources on data privacy, our Support Center is available to assist you.